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Service Status
If you are experiencing a problem with your Jumba service, the first step should be to review the Service Status page to check if the problem you are experiencing is a known issue. If the issue has already been acknowledged, you do not need to lodge a support ticket. Please review the status advisory for updates on the issue.
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Knowledgebase
If your issue is not on the status page, start by reviewing the Jumba Knowledgebase. It contains the answer to many common problems and frequently asked questions.
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Video Tutorials
The next step is to take a look at our Video Tutorials. These tutorials give you a step by step guide to using your hosting account.
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Community Forums
Another valuable resource is the Jumba Community Forums. There are over 2500 active users on the Jumba forums, including Jumba staff. Often the fastest way to get a response to a general support enquiry will be to post on the forums; particularly outside of business hours.
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Contact the Customer Service Team
If you still can't find the solution to your problem, contact the Jumba Customer Service Team by Submitting a Ticket.
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Support Links |
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Service Status
The service status page lists all upcoming scheduled maintenance, an unscheduled outages. |
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Knowledgebase
View categorised listing of all common frequently asked questions. |
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Video Tutorials
Watch video tutorials for a step by step guide to using your hosting account. |
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Community Forums
Interact with both customers and staff to receive help and assistance. |
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Community Wiki
Our public knowledgebase to gain and share information on a variety of areas. |
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Register
Register for access to view your ticket history. |
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